Honeybee Plan Administrator Resources

Get the most out of your group benefits. Honeybee has resources and answers to frequently asked questions so you can administer your employees’ benefits plan, effortlessly.

Download Plan Administrator Guide
Honeybee Benefits Plan Administrator Portal
How do I access the Honeybee Benefits Plan Administrator portal?

The Honeybee benefits online portal is accessible on your laptop or destop by visiting www.myhoneybee.com. To login, Plan Administrators use their Access ID and temporary password given via e-mail upon your group’s enrollment into your Honeybee plan.

New Plan Administrators must submit a Plan Administrator Online Access Form before being given online access. This form needs to be completed by an active Plan Administrator and submitted to the Honeybee team through email at help@myhoneybee.com.

What can I do with Honeybee Benefits Plan Administrator Portal?

To learn how you can navigate Honeybee Benefits Portal read the Honeybee Plan Administrator Guide.

Adding, Editing, or Terminating Members
How do I add a new employee?

Log into the Honeybee Benefits online portal, www.myhoneybee.com.. Select “Add New Enrolment”, enter the employee’s information, and submit. The employee will automatically be sent an email with instructions on how to complete their enrolment.

Timeline:
Employee enrolment emails are sent 14 days before the member’s effective date. E.g., Member is hired on January 1st, entered into our system on January 2, group has a 3-month waiting period meaning the member’s coverage is not effective until April 1. Member enrolment email will be sent to the member on March 18. Members will have 7 calendar days to complete their enrolment.

What happens if an employee does not complete their enrolment?

After 7 days the members coverage will default to single coverage, and the highest cost medical and dental plan (if applicable). Employees are sent a reminder email half-way through their enrolment period and again at the end if they have defaulted. Plan Administrators are also notified via email if a member does not complete their enrolment and is defaulted.

Employees who default coverage are still able to add dependents if they notify us within 31 days of their Effective Date – Members complete a manual Employee Enrolment form and submit it to us no later than 31 days after their coverage is effective.

Note: if the member has any eligible dependents (i.e., a spouse or child), the member must notify us and update his/her account within 31 days of their effective date.

How can I help a member update or add a dependent?

Member can update or add dependents using Employee Change Form. Members also can find the “Employee Change Form” in the “Standard Forms” section of their Honeybee Plan Member Portal. Members must complete this form and email it to changes@benecaid.com. Our Service Team will reply to the member once their account has been updated.

Note: Change forms must be submitted to us within 31 days of the change.

How do I terminate a member?

Go to your Honeybee Benefits online portal, www.myhoneybee.com..

Step 1: Select “View/update Member Information” from the left-hand navigation menu.

Step 2: Once you have found the applicable member, scroll to the far right-hand column and click the red x icon under Terminate Member heading.

Step 3: Enter the termination date, reason for termination, and click “Terminate”.

Step 4: The member will still show in your Member Listing table but will have the Status of “Terminated”.

Billing
Where can I find my group’s billing statement?

The billing statement for your group can be found online through the Honeybee Benefits Plan Administrator portal, www.myhoneybee.com.. If you click on Reports & Billings, you will find your current billing statement at the top of the list. You can view, download or print a copy of this statement.

The first page of your billing statement contains the contact information for your Honeybee Account Representative. You can also contact our Customer Care team. They are available Monday – Friday 8:30 am – 5:00 pm ET toll-free at 1-866-626-6642 or e-mail help@myhoneybee.com.

When will my changes be reflected on the Honeybee Benefits Portal and on my group’s billing statement?

Changes processed online through the Honeybee Benefits portal are instantly processed in our system. If you submit a change via mail or e-mail, please allow 1-2 business days for the change to be processed on your account once received by Benecaid.

Any change, including the addition or removal of plan members, that is made from the 1st-12th of the month will be reflected on the monthly billing statement that is posted on the 15th of the month (or closest business day). Changes made after that date will be reflected on your next billing statement.

General Questions
How do I make a change to my company’s information or company’s coverage?

You can make changes online such as adding/terminating a plan member, address changes, changes to a plan member’s dependants, or contact information through your Honeybee Benefits online portal, www.myhoneybee.com.. If you would like to add an additional plan administrator to your plan, please complete the Plan Administrator Online Access Form.

To add or edit coverage for your group, please contact your Honeybee Account Representative. Their contact information can be found on the first page of your group’s billing statement.

Where can I find out what areas of the plan my employees are using the most?

You can find your group’s usage information for groups with 3 or more active plan members (employees). Usage information is organized on an aggregate basis and will show you a combined usage based on all your active employees within a specific period. You can view this information on the homepage of your Honeybee Benefits Plan Administrator portal.

Due to Canadian privacy laws, you will not be able to access individual plan member claim information by name.

For more information or if you have a question about your group’s claiming trends, please contact your Account Manager. Their contact information is found on the first page of your Billing Statement.

How can a member opt-out of coverage?

If a member wishes to opt-out of Health and Dental benefits, they must indicate this within the enrolment process. Members who do not complete their enrolment will be enrolled in Single coverage. Please note that if your group has pooled benefits (life insurance, critical illness insurance, long-term or short-term disability, and/or accidental death and dismemberment) they will not be able to opt out of this coverage. Pooled benefits require mandatory participation from all actively employed members.

Employees can use Employee Change Form to indicate their desire to opt-in or opt-out of coverage, if applicable. You can also find the “Employee Change Form” in the “Standard Forms” section of your Honeybee Plan Administrator Portal.

What is the difference between revocable and irrevocable beneficiaries?

Revocable means that you can change who your beneficiary is anytime without getting their consent. Irrevocable, on the other hand, means that if you want to change your beneficiary you need their consent to do so.

What do I need to know when submitting an employee’s claim for life insurance or long/short-term disability?

Due to the sensitive nature of these claims, we want to ensure they are being handled efficiently and discreetly. Please contact your Honeybee Account Representative who will walk you through the specific process for both you and the plan member.

For more information or to discuss a specific claim, please contact your Account Manager. Their contact information is found on the first page of your billing statement.