Honeybee Benefits Plan Member Resources

Get the most out of your health benefits. Honeybee has resources and answers to frequently asked questions so you can use your benefits plan.

Download Claim Submission Guide
General Questions about Honeybee
Where can I find out what is covered under my plan?

Your coverage information can be found in the “Coverage” section of your Honeybee app. You can also find your coverage information online within the Honeybee Benefits Plan Member portal, www.myhoneybee.com.

For questions about what is covered under your plan, you can contact our Customer Care team. They are available Monday – Friday 8:30 am – 5:00 pm ET toll-free at 1-866-626-6642 or email help@myhoneybee.com.

Where do I find my Honeybee Benefits Card?

Eligible Honeybee plan members have a digital Benefit Card in the section “Coverage” and subsection “Benefit Cards” of your Honeybee App. The Benefits Card contains important information, including a Claiming ID number for you and your dependent(s). To use your Benefit Card, simply show your card to your healthcare provider.

Effective August 1st, each dependent under your plan was given a unique claiming ID. Please ensure you provide the correct information to your provider for each of your dependents.

Travel numbers and contact information is also included on Benefit Cards, where applicable.

Note: Members who only have Health and Allowance accounts (i.e., not a medical plan) aren’t eligible for a Benefit Card.

How can I enrol in Honeybee Benefits?

Click here to read the Plan Member Enrolment guide.

What happens if I forget my Honeybee Benefits password?

You can reset your password online by clicking “Forgot Your Details?” on www.myhoneybee.com or on the log in page of the Honeybee app.

How do I make changes to my information?

Moving? Getting married? Having a baby? Or making another change affecting your health benefit plan? Make sure you notify Honeybee within 31 days of the change!

You can make changes online such as address changes, banking information, or contact information through your Honeybee Benefits online portal, or your Honeybee App.

Adding or removing a dependant must be processed by using the Employee Change Form. You can also find the “Employee Change Form” in the “Standard Forms” section of your Honeybee Plan Member Portal. Please complete this form and email it to changes@benecaid.com. A member of our Service Team will reply back once your account has been updated.

FAQ: Claims
How do I submit an eligible claim?

Click here to read the guide on how to submit a claim. Please ensure that you are submitting claims within the submission time period as required by your plan.

To find out the status of a specific claim, please contact our Customer Care team Monday – Friday 8:30 am – 5:00 pm ET toll-free 1-866-626-6642 or e-mail help@myhoneybee.com.

How long will it take to have my claim processed?

We aim to process claims both quickly and accurately. Although most of our claims are processed within a few days, please allow 10-15 business days from when we receive your claim for it to be processed.
We will notify you via email once your claim has been processed. Please allow an additional 2-5 business days for the funds to be deposited into your bank account.

To find out the status of a specific claim, please contact our Customer Care team Monday – Friday
8:30am – 5:00pm ET toll-free 1-866-626-6642 or e-mail help@myhoneybee.com.

Why was only part of my claim paid or reimbursed?

An Explanation of Benefits is included with each claim submission. This statement shows the detail of the processed claim(s) and the amount eligible and reimbursed. For claims that were not paid in their entirety, please refer to the code listed next to the expense within the EOB. This code will correspond to the notes section at the bottom of your EOB. The notes section will provide more detail on the claim reimbursement.

Claims can be partially reimbursed due to co-insurance levels, service or procedure maximums outlined in your coverage, or the claim might not be eligible. You can find the details of specific coverage within your Summary of Benefits, this can be found online through the Honeybee Benefits portal.

For more information or to discuss a specific claim, please contact our Customer Care team Monday – Friday 8:30 am – 5:00 pm ET toll-free 1-866-626-6642 or e-mail help@myhoneybee.com.

Where can I find a list of eligible expenses that can be reimbursed through a Honeybee Health Account (HSA)?

Click here to see expenses that are eligible to be reimbursed through your Health Spending Account (HSA). This list is in accordance with the rules governing the Medical Tax Benefit and is subject to change. Please note that authorized medical practitioners differ based on province or territory.

FAQ: Travel Coverage
Where can I find out what is covered through my Honeybee travel coverage?

To see your travel coverage information, click on the “Coverage” page of your Honeybee app, subsection “Coverage” and then “Travel Coverage”.

Do I need to notify Honeybee before I go on a trip?

You do not need to notify Honeybee prior to travelling out of the country or province. Our travel claims are processed through Global Excel Management (GEM); on their website, they have useful tips for Canadians when travelling. We would recommend you review these tips prior to travelling. You can find a link to their website here: https://www.globalexcelservices.com/claiming-faq/.

Before you travel please ensure that you bring a copy of your Benecaid benefits card which has the emergency contact numbers and your policy number in case of emergency medical care.

Should you have any questions, please contact our Customer Care team Monday – Friday 8:30 am – 5:00 pm ET toll-free at 1-866-626-6642 or e-mail help@myhoneybee.com.

What is the contact information that I can use when I’m travelling?

You and your eligible dependent(s) must bring your Benecaid Benefits Card while travelling outside your province/territory of residence in case a medical emergency arises. Emergency contact phone numbers are available on your Benecaid Benefits Card.

Global Excel Management must be contacted by calling the numbers included on the card, prior to any services or treatment received.

Travel Emergency – Canada & USA: 1-888-332-3044
Travel Emergency – Anywhere else call collect: 0-519-988-0934

How do I submit a claim for a medical expense incurred while traveling outside of my province or country?

Out-of-country/province travel claims are processed through our partner Global Excel. To access their claim forms and details of the claim process visit their website: https://www.globalexcel.com/gsc.